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Frequently Asked Questions

Where can I buy Safavieh products?

The best place to find the complete line of Safavieh rugs, furniture and accessories is by doing a search online to find the retailers who carry our products. We would also encourage you to visit our website to get detailed information that will help you find out more details and descriptions for every Safavieh product – https://safavieh.com.

 

If you are unable to locate any item or should you need assistance please use the form in the Contact Us section of our website and one of our customer service representatives will be happy to help you.

How do I exchange a Safavieh product?

To exchange a Safavieh product please contact the retailer where you purchased the item. Many of our retail partners typically have a 30 day return policy. Safavieh is the manufacturer of your product, not the retailer, so any returns should be made through the retailer. Please contact your retailer directly to learn more about their specific return policy.

How do I exchange a damaged Safavieh product?

To exchange a Safavieh product that was damaged during shipping please contact the retailer where you purchased the item to arrange for an exchange. To ensure a quick resolution please provide your retailer with proof of purchase (invoice), purchase order, tracking number and photos if applicable. Please contact your retailer directly to learn more about their specific return policy.

How do I exchange a Safavieh product after the retailer’s return policy has expired?

We do not have an extended warranty program, however we do understand that on occasion certain special circumstances call for further consideration. To contact Safavieh regarding exchanging an item after the retailer’s return policy has expired, please use the form located in the Contact Us section of our website. Provide us with complete details on your purchase and the specific reason you are requesting an exchange. All inquiries will be handled on a case by case basis. We cannot honor all exchange requests after the retailer’s exchange policy has expired.

Do Safavieh products come with an extended warranty?

We do not offer an extended warranty on Safavieh products. If you have a special circumstance pertaining to a Safavieh product that you would like to contact us about please use the  form in the Contact Us section of our website and provide us with complete details on your purchase and the specific reason for your inquiry.

Where is my order?

The fastest, most efficient way to track down your Safavieh product is to contact the retailer directly, providing them with your purchase order number and/or tracking number.

I received the wrong item, color, size; what do I do?

If there was an error made with the Safavieh product delivered to you please contact the retailer immediately. Safavieh retail partners typically have a 30 day exchange policy. Therefore, you need to thoroughly inspect your product as soon as it is delivered to ensure that any issues can be quickly resolved. Contact your retailer directly to learn more about the terms and conditions of their exchange policy.

Parts to my Safavieh product are missing; what do I do?

Contact the retailer where you purchased your Safavieh product immediately if any parts are missing or damaged. Provide the retailer with your purchase order number and/or tracking number to help them resolve your issue quickly and efficiently.

How do I get replacement parts for my Safavieh product?

To get replacement parts for your Safavieh product please contact the retailer where you purchased this item. Provide them with as much information as possible regarding the SKU number, size, color and any other pertinent information about this product. Please note that most replacement part requests need to be made directly and within the specified time period and conditions of their exchange policy.

Can I buy replacement parts from Safavieh?

We do not sell replacement parts for our products. Please contact the retailer where you purchased your Safavieh product if you need replacement parts.

How can I get more information about a Safavieh product?

Use the form in the Contact Us section of our website to get more information about any Safavieh product. Provide us with as much detail about the product as possible (name of product, SKU#, color), along with your specific question and a Safavieh customer service representative will get back to you shortly with the information you need.

What type of products are not sold by Safavieh?

  • Wall to wall carpeting
  • Replacement parts
  • Rug and furniture cleaning products
  • Fabrics/swatches used on our products
  • Lamp shades
  • Seat cushions
  • Replacement chair covers
  • Cleaning Services

What to expect when my Safavieh rug is delivered?

We hope that you are completely satisfied with your new Safavieh rug. We strongly suggest that you unpack your rug immediately upon receipt and allow it to “breathe.” After inspecting your new rug to make sure that it is the size, shape and color that you ordered, please take note of the following inherent features common in most area rugs:

  • Creases or waves in the pile:  When you unroll your new rug you may notice some waves or creases in the pile and near the edges. This is normal, temporary, and easily remedied. These waves will flatten within 2 -3 weeks as the rug relaxes in your home. You may also want to “back roll” your rug to speed the relaxation and flattening of the pile.
  • Shedding:  Wool rugs will shed for a short period of time after they are placed in your home. This is a natural aspect of using pure wool fibers in the construction of your rug. Shedding will diminish over time, especially if you follow these simple tips.
    • Use a high-quality rug pad to keep your rug in place and reduce the friction that can cause excessive shedding.
    • Vacuum a new wool rug 1-2 times per week for the first month (no beater bars).
    • Always vacuum in the direction of the pile, not against it.
    • Clip loose ends with a scissor, never pull them.
  • New Rug Smell:  Just as your car once had a “new car smell,” a new area rug will have a distinctive smell. This is normal and temporary. The new rug smell that you might be noticing can be from the natural fibers used to make the rug as well as from shipping and packaging. Exposure to fresh air and regular vacuuming will cause this smell to fade away completely shortly after the rug has had time to air out in your home.

How should I clean and care for my rug?

For detailed information and instructional videos on how to clean and care for your Safavieh rug see our Rug Care & Cleaning Guide and the Safavieh Customer Service Center on YouTube.

How can I get a rug sample?

We do not provide samples of our rugs. To learn more about our rugs view the detailed images, descriptions and videos you’ll find in our Rug Catalog.

How do I arrange my rug in my home (living room, dining room, bedroom, indoor-outdoor areas?

For more information on how to arrange an area rug in various rooms in your home see our tips and diagramed layouts in: Rugs 101 Guide: How to Arrange an Area Rug.

Should I use a rug pad under my rug?

Using a rug pad is a matter of personal/décor preference. Here are a few of the benefits of using a rug pad under an area rug:

  • Keeps the rug firmly in place; no slippage
  • Provides an extra layer of cushion, which some may prefer especially under very close pile rugs.
  • Reduces friction on the surface of the rug which can reduce shedding, especially on wool pile rugs.

What rug pad should I use for my rug?

See the full line of Safavieh rug pads, along with descriptions and available sizes here:

Safavieh Rug Pads.

What is the dry, sandy substance I notice occasionally under my rug?

Many power-loomed area rugs are made using latex on the underside of the rug. Over time the latex can start to “shed,” which will look like dust or fine particles of sand. Simply sweep away this dust should you notice it under your rug. Your rug is still fine and will continue to beautify your home for many years to come.

Are Safavieh Rugs stain-resistant?

We do not use any stain guard chemicals on our rugs. If you should spill anything on your rug the stain needs to be addressed quickly and properly to avoid having it set into the pile. See our Rug Care and Cleaning Tips for more information on removing stains from area rugs.

How should I clean and care for indoor furniture?

For detailed information on how to clean and care for your Safavieh indoor furniture see our Indoor Furniture Care and Cleaning Guide.

How should I clean and care for Safavieh outdoor furniture?

For detailed information on how to clean and care for your Safavieh outdoor furniture see our Outdoor Furniture Care and Cleaning Guide.

How should I clean and care for Safavieh lighting fixtures?

For detailed information on how to clean and care for your Safavieh lighting fixtures see our Lighting Care Guide.

How do I hang my Safavieh mirror?

For detailed instructions and helpful diagrams on hanging a Safavieh wall mirror see our How to Hang a Mirror Guide.

How do I assemble my Safavieh Dining Chair?

If you need further assistance with assembling your dining chair, refer to the instructions located in the zippered compartment under the seat as well as our YouTube video – How to Assemble a Safavieh Dining Chair.

Where are the legs for my Safavieh chair?

The legs to your dining chair, as well as the hardware that you’ll need to attach these legs, are located in the zippered compartment under the seat of your chair.

How do I get instructions on how to assemble my Safavieh product?

Safavieh products requiring assembly include instructions in the packaging. If your product did not include assembly instructions or if you have further questions Contact Us and a customer service representative will reply shortly.

Does Safavieh have designer accounts?

Yes, at Safavieh we work with designers from all over the world. We encourage designers to work directly with our retail locations. To open a designer account use the dealer locator to find the Safavieh retail location nearest you and then contact them to set up a meeting to discuss opening a designer account.

Where do I go to login to my dealer account?

To login to your designer account go to Safavieh Account Wizard and login with your username and password.

How do I get sample products – (for designers)?

Contact the Safavieh retail location that you are working with to get the samples you need. To find a Safavieh retail location use our Dealer Locator.