Safavieh Standard Return Policy
At Safavieh we stand behind all of products, but from time to time some situations are beyond our control and yours. For these instances our easy return process will remedy the issue and ensure you a worry-free online shopping experience.
30 Day Return Policy
- You can return Safavieh products 30 days after purchase in exchange for a replacement for your original purchase or a refund.
- If the item being returned was processed correctly and was not damaged in any way, a small restocking / handling fee may be charged.
- In the case of damage to a product, you may be asked to send a photo of the damaged piece to us before we can provide you with a replacement.
- In the case of damage to a product, a customer service rep will provide you with a shipping label and all information you’ll need to have the item returned to us.
- We do not provide return shipping labels in the case of “Buyers Remorse” or discretionary buyer returns. In these instances you will need to arrange for the product to be returned to us at the Safavieh location that shipped the item(s) to you.
- Once the item(s) have been returned to us we will process a refund or exchange.