As a potential customer in summer 2020, I was prepared to be challenged by the high-end price tags that come with exceptional quality furniture. In the end, the challenges were minimized by the constant guidance of Melissa. Over several months, she listened well and offered patience and clarification as I agonized over making multiple choices in purchasing a... Read moreAs a potential customer in summer 2020, I was prepared to be challenged by the high-end price tags that come with exceptional quality furniture. In the end, the challenges were minimized by the constant guidance of Melissa. Over several months, she listened well and offered patience and clarification as I agonized over making multiple choices in purchasing a sofa, bed, mattress and nightstands and area rugs. She demonstrated strengths in customer service and collaboration in resolving issues that can occur in any organization. For example, a problem arose with the delivery of my mattress. Within hours, she collaborated with managers in two states. In particular, she worked with Alen, the store manager to deliver a mattress I love! Throughout, I watched how Melissa understood all the moving parts of customer satisfaction and communicated them effectively to Alen as well as the back-end members of her team. For example, she made certain that area rug paddings were cut to the right size. Not a small detail! Read less

I initially went into Safavieh (Hartsdale, NY) looking for a dining room set. Once in, I instantly fell in love with almost everything and decided to furnish my entire apartment through them. Some how I was paired with Melissa and I have to say it was a perfect match. Although it’s a professional relationship, Melissa so easy going that she... Read moreI initially went into Safavieh (Hartsdale, NY) looking for a dining room set. Once in, I instantly fell in love with almost everything and decided to furnish my entire apartment through them. Some how I was paired with Melissa and I have to say it was a perfect match. Although it’s a professional relationship, Melissa so easy going that she became a friend in my head lol. I’m very indecisive, however, Melissa is very patient and listened to what I wanted and presented me with exactly what I was looking for (plus more). What I appreciated most about my experience with Melissa and the store is that I never felt pressured into buying anything. They worked with me and at my pace. The store can be on the pricey side, however, most of the furniture pieces are unique. You won’t go into your friend’s home and see something you have unless he/she shopped at Safavieh. I highly recommend this store. Read less

In The Design room selecting the perfect fabric for my CAROLINE queen size bed. My dream bed. Thank you Maureen for sharing your design insight with me and for allowing me to explore different ideas. What a pleasant experience